You may return most new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.
We can ship to virtually any address in the world; however, if you are outside of the US you must call to place you order. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Most orders are shipped within 24 hours via USPS – First Class. Your expected delivery day may vary; however, most orders are delivered 5-7 days from your day of purchase. Please visit USPS website for more information on their First Class service.
Please also note that the shipping rates for some items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Typically we waive the shipping cost on orders of 2 or more products. If your order does not meet our Free Shipping criteria then any 4 products will ship for an approximate cost of $5.15; 5-8 for $10.95 and 9 to 13 for $14.95. Purchases of more than $200.00 will ship at a flat rate of 25.95.
For larger quantities, we recommend you contact our wholesale department at firstname.lastname@example.org. We may be able to negotiate prices and shipping charges.
Our Website does not charge any handling fees associated with the shipment of your order.